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Added value for your holiday in Sicily

 

thinkSupport - peace of mind on holiday

thinkSicily is always there for you during your holiday!

It's good to know that while you're on holiday in Sicily there is an award-winning local team, voted the "best on the ground support" of any villa company by readers of Conde' Nast Traveller. Think Sicily support begins while you're booking and continues until your return!

Before you leave

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The Thinking Traveller's support starts even before you leave! In fact, several weeks before departure, you will receive an exhaustive information pack designed to help you get the most out of your trip and to ensure that everything runs perfectly to plan. This pack includes:

  • a copy of our 170-page guide to Sicily, "A Portrait of Sicily" (for those travelling to Sicily) 
  • a House Guide, complete with detailed directions to your villa, useful tips about how to get the most from the property and information about the surrounding area, including local restaurants, beaches, shops and leisure activities
  • a detailed Thinking Traveller map of Sicily or Puglia
  • a selection of The Thinking Traveller postcards

When you arrive

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The owners of your villa and/or the villa managers will be there to meet you on arrival and give you a personal introduction to your home away from home. Should you experience any travel problems, such as delays or trouble finding your villa, just call your designated Local Manager and they will liaise with the owners and make sure you get "home" safe and sound!

A welcome pack will be waiting for you at your villa. This little collection of goodies includes something for your first evening meal and the next day's breakfast as well as a local speciality of some kind, maybe a cake, some cheese, a selection of pizza or even, in some cases, a home-cooked tray of pasta al forno!

If you don't feel like fending for yourselves on your first night, however, why not let us organise the services of an in-house cook to get your holiday off to a relaxing, care-free start?

During your stay

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From the moment you land in Sicily or Puglia, our Local Managers and Concierge, based in Palermo and Catania (in Sicily) and Santa Maria di Leuca (in Puglia), will be available 24/7 should you need them for any reason. If you haven't already spoken to them on arrival, a couple of days into your stay they will make discreet contact, either by text message or e-mail - we don't want to disturb you unnecessarily -  just to make sure you have settled in ok. 

If you have arranged a special party, wedding reception or some other once-in-a-lifetime event, our concierge will make sure you get exactly what you want and be on hand so that everything runs smoothly.

Your local support team in Sicily | thinkSicily

"We were particularly impressed with the presentation and content of the information pack. The directions to the property were precise and extremely helpful. A very well thought out and presented idea."

Simon Lovejoy, Essex, UK

"A Portrait of Sicily was excellent and really useful."

Rebecca White, Shropshire, UK

Your exhaustive Sicily holiday information pack | thinkSicily

"In all my years of luxury travel, renting houses abroad, etc.  I have never received a more beautiful, useful and unexpected trove of information in my life!  Congratulations on a job extremely well done....and thank you very, very much!"

Elizabeth Lugar, Tuscany, Italy

"We called her St. Ornella! Loved, loved, loved her!" ("St. Ornella", thinkSicily's Local Manager for east Sicily!)

Clarie Johnston, San Francisco, USA

A Portrait of Sicily, a guide to Sicily | thinkSicily